For most small to medium size businesses working in a highly competitive industry, answering your calls could be difference between breaking even and being highly profitable.
There are a lot of businesses who do very well in marketing their services, but fall over at a crucial but often over looked bottleneck. Answering the phone.
Here are 3 Key Reasons, why you should have a customer service rep readily available to answer your calls.
1: If you aren’t picking up the phones, odds are one of your competitors are. Potential new customers are a very fickle niche, and will often go with the very first company who they successfully contact.
2: Even in this day in age, people still prefer to talk to people. Having a Customer Service rep can work as an extra sale rep with the ability to recommend solutions, up sale and cross sale services and most importantly book jobs.